Privacy Policy

1. Introduction

This Privacy Policy is issued by Aura Digital B.V., a company registered in The Netherlands (Registration Number: 53180712), with its registered office at De Entree 201, 1101 HG Amsterdam, The Netherlands.

Aura Digital B.V. operates DocXHelp and is the data controller responsible for your personal data. We are committed to protecting your privacy and handling your data in compliance with the EU General Data Protection Regulation (GDPR), the Dutch Implementation Act of the GDPR (UAVG), and all other applicable data protection legislation.

By using DocXHelp, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

2. Personal Data We Collect

2.1 Information You Provide

When you create an account, subscribe to DocXHelp, or contact us, we may collect the following personal data:

• Full name
• Email address
• Country of residence
• Order and subscription information (plan type, purchase date, subscription status)

2.2 Payment Information

When you subscribe to DocXHelp, payment is processed through our PCI-DSS compliant payment processors. We accept credit cards, debit cards, Apple Pay, and Google Pay. DocXHelp offers a 24-hour trial for \u20AC0.01, followed by a recurring subscription of \u20AC29.99 every 28 days.

We do not store your full credit card number or payment credentials on our servers. All payment data is handled directly by our PCI-DSS compliant payment processors in accordance with industry security standards. We may retain a truncated card number (last four digits) and card type for identification and customer support purposes.

2.3 Automatically Collected Data

When you use DocXHelp, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited within DocXHelp and features used
• Timestamps (date and time of access, session duration)
• Referring URL

This data is collected to improve our service, ensure security, and analyze usage patterns.

3. How We Use Personal Data

We use the personal data we collect for the following purposes:

• Service delivery: To provide, maintain, and improve DocXHelp, including processing your subscription and granting access to features.
• Account management: To create and manage your account, authenticate your identity, and provide customer support.
• Payment processing: To process subscription payments, manage billing, and handle refund requests.
• Communication: To send you important service-related notices, including purchase confirmations, subscription renewal reminders, changes to our terms or policies, and security alerts.
• Service improvement: To analyze usage patterns, diagnose technical issues, and improve the performance and user experience of DocXHelp.
• Legal compliance: To comply with applicable legal obligations, resolve disputes, and enforce our Terms & Conditions.
• Security: To detect, prevent, and address fraud, abuse, and unauthorized access.

We do not sell your personal data to third parties. We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

4. Legal Basis for Processing

Under the GDPR, we process your personal data based on the following legal grounds:

• Performance of a contract (Art. 6(1)(b)): Processing is necessary to provide you with the DocXHelp service under your subscription agreement.
• Legitimate interests (Art. 6(1)(f)): Processing is necessary for our legitimate interests, such as improving our service, ensuring security, and preventing fraud, provided these interests are not overridden by your rights.
• Legal obligation (Art. 6(1)(c)): Processing is necessary to comply with legal requirements, such as tax and accounting obligations.
• Consent (Art. 6(1)(a)): Where applicable, we may process your data based on your explicit consent, which you may withdraw at any time.

5. Cookies and Similar Technologies

DocXHelp does not use traditional browser cookies for tracking purposes. Instead, we use sessionStorage and localStorage in your browser to maintain your session state and store user preferences locally on your device.

These technologies are used solely for functional purposes, such as keeping you logged in during a session and remembering your preferences. Data stored in sessionStorage is automatically cleared when you close your browser tab. Data stored in localStorage persists until you manually clear it or delete your browser data.

We do not use cookies or similar technologies for advertising, behavioral tracking, or third-party analytics.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Account data: Retained for the duration of your active subscription and for a reasonable period thereafter to allow for account reactivation or to resolve any outstanding issues.
• Payment and transaction data: Retained as required by applicable tax and accounting laws (typically up to 7 years in The Netherlands).
• Usage data: Retained in aggregated or anonymized form for analytics and service improvement purposes.

When your data is no longer needed, we will securely delete or anonymize it in accordance with our internal data retention policies.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• PCI-DSS compliant payment processing through certified third-party providers.
• Access controls and authentication mechanisms to restrict access to personal data.
• Regular security assessments and monitoring of our systems.

While we take all reasonable precautions, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your data.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place to protect your data, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission.
• Adequacy decisions by the European Commission for the recipient country.
• Other appropriate legal mechanisms as required by the GDPR.

You may request information about the safeguards in place for international transfers by contacting us at help@docxhelp.com.

9. Your Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to legal retention obligations.
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances.
• Right to data portability: You may request your data in a structured, commonly used, and machine-readable format.
• Right to object: You may object to the processing of your data based on our legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at help@docxhelp.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or the supervisory authority in your country of residence.

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Updated versions will be posted on our website with the revised effective date.

Where required by law, we will notify you of material changes via email or through the service. Your continued use of DocXHelp after any changes take effect constitutes your acceptance of the updated Privacy Policy.